Christian Medical College Vellore

Not to be ministered unto but to minister

CMC_header_NABH
Vision Statement: The Christian Medical College, Vellore, seeks to be a witness to the healing ministry of Christ, through excellence in education, service and research

Adapting to COVID

Contents

CMC continues with its fight against COVID and its commitment to provide quality care with compassion. This page gives you insight into how the hospital has responded to the pandemic.

What we have done

There have been many changes throughout the hospital since March 2020. Changes in both the structure of the hospital and how things are done. This page will show you how donations have helped us and how we have adapted to COVID-19.

If you would like to know what we now need help with, then please go to the Fighting the COVID-19 Pandemic page.

Adapting our hospitals

the hand wash area in the outside waiting rooms at Chittoor for COVID pandemic
Chittoor: Hand wash areas have been put up in the hospitals new waiting areas

Our hospital buildings needed many changes to fight the COVID pandemic. We rapidly expanded the number of beds available to isolate and care for people with the disease. And a great deal of care and attention has been given to keep staff and patients without COVID safe.

  • Buildings were adapted to keep COVID wards and treatment areas separate and protect our non-COVID patients. Separate routes were created for entry and exit into many COVID care areas.
  • The Accident and Emergency Department has been split into COVID and non COVID areas. Each has a separate entrance.
  • Lifts are designated for COVID and Non-COVID patients.
  • Some Operating Theatres were changed to negative pressure theatres.
    • These are used for high risk patients suspected or known to be positive for COVID.
    • Negative pressure sucks clean air in and prevents any airborne virus from escaping outwards.
  • Fever clinics and swab testing kiosks were set up.
  • Our canteens were changed. We created
    • one-way routes through the hospital canteens.
    • larger queuing areas to allow for social distancing.
  • Canteens now serve only take-away packets, there is no eat-in service.
  • Outside hand wash facilities were provided
  • Large outside waiting areas were created where possible.
    • These allow social distancing and give good air flow

The main hospital, Chittoor, RUHSA, CHAD and the Eye Hospital all needed to make rapid changes to care for patients with COVID. Many other practices have been introduced or changed to keep everyone safe.

Kannigapuram opened

ward ready for patients with beds, mattresses and bedding in Kannigapuram ready for CoVidKannigapuram opens fo patients
One of the new wards at CMC’s new hospital made ready for patients as Kannigapuram opened for CoVid patients in June 2020

Kannigapuram is our new hospital campus which will be a trauma centre and lifestyle diseases hospital. However, CMC saw the need for hospital care for patients with COVID. And Kannigapuram is now open just for patients with COVID.

  • 168 beds were opened for patients who were asymptomatic or had mild symptoms in June 2020.
    • Some tests can be done in the hospital eg X-rays, some blood tests. Others are sent to the main hospital
  • Outpatients are available only for those with COVID who need to be seen and/or tested.
  • ICU beds and a CT scanner should be added soon.
staff in ICU and full PPE tending to a patient
Full PPE on ICU and SARI wards is hot and cumbersome.

Protocols for Staff and Patients

  • Surgical masks are provided for all hospital staff
    • N95 masks and full PPE for those in high-risk areas.
  • Protocols are regularly updated. These keep up to date with the published evidence and government regulations.
  • The COVID command centre was started – see below for more details.

COVID Command Centre

A COVID command centre has been up and running for several months now. This is based in classrooms and lecture theatres in the ASHA block. Their job is

Outside waiting area at Chittoor hospital during the COVID pandemic
Staff meet with patients in the covered waiting areas in the Chittoor car park.
  • Policy making,
  • Reporting COVID swab test results,
    • Patients are informed of their result by telephone and advised what to do if they are positive.
  • Contact tracing,
  • Human resource management,
  • Allocating patients to beds.

Some of the staff work here permanently. Others volunteers come from different hospital departments. They work here for up to two weeks at a time.

Awards for Excellence

CMC’s hard work to make the hospital safe for everyone and provide excellent care was recognised. CMC was won 3 awards for excellence. You can read more here: Three Awards for Excellence

Training for Vellore & beyond

CMC had to train its own staff in procedures to deal with the CoVid pandemic. There were two prongs to this. One is to know how best to care for those with CoVid. The other is to protect our staff from CoVid. We have then extended this nationwide.

  • CoVid Training material has been produced and used to train our staff, using online and face to face approaches.
    • Doctors and nurses from many different departments have been trained to look after patients with CoVid.
      • They spend a 1 or 2 week period working on the COVID wards or triage.
      • Then they return to their normal departments.
    • Cleaners, laundry department, transport staff and others were trained to keep themselves and everyone else safe.
  • The Distance Education Department adapted the materials. Then made them available to 5,000 doctors and nurses in hospitals around India.
  • A training course, Suraksha, has been launched. This is aimed at 100,000 grass-roots level workers.
  • CMC professors have given webinars and talks on scientific and medical issues concerning the Coronavirus.

You can read the moving stories of how some of our staff how have responded to this pandemic in the Messengers of Peace booklet. See below for more details.

New Services to help Patients

Traditionally, CMC sees patients who have travelled many miles from all over India and beyond. During the Pandemic, such travel has not been possible. So CMC has started new services to help both our existing patients and new patients.

Hospital Help Line

A new Hospital Helpline has been started for patients.

The help line is available in several different formats. The staff can answer enquirers non-medical questions such as

  • Can I make an appointment with this doctor?
  • Who should I see with this problem?
  • My medicines have not arrived yet where are they?
  • Medicines can be sent by courier, and are tracked, The staff can show patients how to use the tracking.
  • When will my test result be ready?

outline of an envelope in white on navy background representing email
Email Helpline
whatsapp icone white phone on green
Helpline WhatsApp

If the staff cannot answer their questions themselves, they will know who to ask or who to refer them to.

People can phone, email, or use WhatsApp for information about appointments, CoVid etc. You cannot actually book an appointment with the call centre. But they can help you book the appointment. Here are the details:

Telephone+91 8000338855
WhatsApp+91 9385285957
Emailcallcentre@cmcvellore.ac.in
Working hoursMon-Fri: 8 am to 4.30 pm
Sat: 8 am to 12.30 pm
CMC Help Line Details

Teleconsultation

Travelling around India remains a real challenge. During the earlier strict lockdown, travelling was almost impossible. So in April, CMC started teleconsultations for patients who had been to CMC before. Not all departments are available, but the list is online for patients to check before trying to book.

STOP PRESS: Teleconsultations are now available to people who have never visited CMC before.

teleconsultation landing page on the CMC Vellore website-1024
Teleconsultation was started at CMC in April to help patients during the corona virus pandemic. Click the picture for more details.

This consultation is either via a telephone call or using a dedicated program to video call patients.

  • Patients pay for and book a consultation.
  • Then the department will give them the day and time for the consult.

This service will save many patients the need to travel for up to 48 hours to the hospital, stay in Vellore for a week with the cost of accommodation, travel and food that involves and then travel up to 48 hours home again. Obviously some parts of a traditional consultation are not possible, but for many, this is a very helpful service.

eMeds

a row of counters in pharmacy with patients getting their medicines
Pharmacy, dispensing medicines with social distancing protocols

CMC has also made getting medicines easier for our patients. A CMC prescription can be filled in our pharmacy. Then, if necessary, posted to the patient anywhere in India. The eMeds service was started to streamline this. Again, a great help when travelling is so difficult.

Anybody who has been given a prescription by a CMC doctor can use this. So patients using telemedicine, email to ask for repeat medicines etc can use this. They pay for the service and have these medicines* delivered to them. There was an informal system before. But the system is now available more easily to all patients.

You can read more about this services: eMed FAQ
You need to be logged in as a patient to use the service.

*Please note that not all medicines can be provided this way.

The Orthopaedic block should be open in the new year. The old student nurse hostel is being converted into an orthopaedic block. There will be wards, ICU beds and operating theatres. Unfortunately, COVID has delayed the work.


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